Refund Policy
Return and Refund Policy of Modestique London
At Modestique London, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, under specific conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products We offer a full return guarantee on all new products, except for promotional items. Sale items are excluded from this guarantee.
No Refunds for Sale Items Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.
Return Shipping Costs Customers are responsible for the shipping costs of returns. Modestique London does not reimburse return costs and is not liable for any expenses incurred during the return process. Please refer to our terms and conditions for complete information.
Return Notification Deadline Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please adhere to this timeframe to be eligible for a return.
Exchanging Sale Products Sale items cannot be exchanged, even in cases of incorrect sizing. Please ensure you select the correct size before making a purchase.
100% Guarantee on Defective Items We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchanged, depending on your preference.
Return Process To initiate a return, please send an email to info@shopsphereinfo.com. Once your return request is approved, you will receive detailed instructions to complete the return process.
Requirement to Provide a Return Form Returns without a completed return form cannot be processed. Please ensure this form is included with your return to guarantee the correct processing of your request.
Conclusion Modestique London is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or concerns, please contact our customer service at info@shopsphereinfo.com.